1. What is your service area?
We service SW Calgary, east to west from 14th St. to 69 St., north to south from Bow Trail to Glenmore Trail. We also service Discovery Ridge, Coach Hill, Mount Royal, Lakeview, Patterson, Prominence Point, Spruce Cliff, and Wildwood.
2. How do I pay for the services?
For pet sitting services, we ask that you leave a postdated cheque on the counter, addressed to K9 Care and Kitties Too, and we will leave you an invoice when we have finished the service. For our regular walking clients, payment is due at the start of the month, for the month. Invoices will be issued when we receive payment.
3. What do I do when I return home?
Please call us at 403-585-3066 to let us know that you have returned home safely. If you arrive early, please call us right away so you are not charged for any remaining visits.
4. How are our keys stored?
Your home security is very important to us. For this reason all keys are stored in a locked key rack and assigned a unique code so that others cannot identify whose key it is. Your key can be returned to you if you prefer. However, if you plan to make regular bookings, it would be easier for all if we kept a key on hand. In the future, we may even be able to help you if you are locked out!
5. Will you visit and walk my dog in poor weather?
Rain, snow or shine we will be at your home to look after your pet! In temperatures above +25 degrees and below -25 degrees, the amount of time spent outside will be shortened. We will spend the rest of the time having fun inside in order to prevent overheating or frostbite. It may also be helpful to have a specific room where we can leave your dog if he is quite dirty.
6. What is your cancellation policy?
All cancellations must be made by phone. If you do cancel via email, please do not assume we have received it unless we reply and confirm the cancellation. Please give us at least 24 hours notice if you must cancel. Less than 24 hours notice will result in you being charged for the service as it is difficult to arrange new clients on such short notice. In the case of pet visits booked over a major holiday, you will be charged if you cancel less than 7 days in advance unless we can secure another client.
7. What are your holiday rates?
A surcharge of $10 per service will apply on Christmas Eve, Christmas Day and New Years Day.
8. Where do you walk my dog?
The walk starts right from your front step and continues around the neighborhood to ensure that your dog is in a familiar environment.
If your question has not been answered here, don’t hesitate to give us a call at 403-585-3066! We may be out of the office looking after our numerous furry friends, but will return your call as soon as possible!